Frequently Asked Questions

Everything you need to know about your next travel companion.

What materials are used in LuggageWorks products?

We use premium ballistic nylon, high-grade polycarbonate shells, and full-grain leather accents to ensure our luggage is both stylish and durable enough for frequent travelers.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited 2-day and overnight shipping options at checkout.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund, no questions asked.

Do your bags come with a warranty?

Yes, all LuggageWorks products are backed by a limited lifetime warranty that covers manufacturing defects in materials and workmanship.

Are your carry-ons compliant with major airlines?

Our carry-on collection is designed to meet the standard size requirements (22" x 14" x 9") for most domestic and international carriers.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.